GL96 Privacy Policy – How We Protect Filipino Players

1Scope and who this policy covers

This policy covers visitors, registered players, former members, and people who communicate with GL96 support. It applies to information submitted directly to GL96 and information produced while a person uses games, sports markets, cashier tools, security controls, or account features. The policy also covers records reasonably required to investigate complaints or suspicious activity.

GL96 services are intended only for adults aged 21 or above. GL96 does not knowingly permit minors to create accounts. If information indicates that an account may belong to a minor, GL96 may suspend access while age checks are completed. Confirmed underage accounts are closed, and associated data is handled according to legal and security requirements.

2Information GL96 may collect

Registration information may include your legal name, date of birth, mobile number, email address, residential location, chosen username, and encrypted account credentials. GL96 may also request government-issued identification, a photograph, proof of address, or other records needed to confirm that account details are genuine.

Transaction information can include deposit and withdrawal amounts, dates, payment channel, transaction reference, account status, and limited details received from payment providers. GL96 does not need your complete e-wallet or banking password. Never share an OTP, password, or security code with anyone claiming to represent GL96.

Technical information may include device type, browser details, approximate location, sign-in time, session activity, and security logs. Gaming records include wagers, outcomes, bonuses, VIP activity, and account balance changes. Support communications, feedback, and complaint records may also be stored so GL96 can respond consistently.

3Where information comes from

Most data is provided by you when you register, verify your identity, fund your wallet, update your profile, join a GL96 promotion, or speak with support. Other information is created automatically as the platform records logins, bets, payment requests, responsible gaming settings, and security events.

GL96 may receive verification or transaction confirmation from GCash, Maya, GrabPay, Coins.ph, InstaPay or PESONet participating banks, BDO, BPI, UnionBank, Visa, and Mastercard where that information is necessary to complete a request. GL96 may also compare submitted information with lawful verification sources to detect altered documents, duplicate accounts, or fraud.

4Why GL96 uses personal data

GL96 may process information for the following practical purposes:

• Creating, maintaining, securing, and closing your GL96 account.
• Confirming age, identity, eligibility, and payment ownership.
• Processing deposits, withdrawals, refunds, bonuses, and balance adjustments.
• Providing card games, fishing games, sports betting, and VIP Club services.
• Detecting fraud, duplicate accounts, prohibited conduct, and account takeovers.
• Handling complaints, disputes, technical reports, and customer support requests.
• Applying responsible gaming tools such as limits, breaks, and self-exclusion.
• Meeting legal, accounting, anti-money laundering, and regulatory obligations.
• Improving GL96 performance, mobile usability, reliability, and player support.

GL96 uses information only where there is a proper operational, contractual, legal, security, or consent-based reason. Where consent is the appropriate basis, you may withdraw that consent for future processing. Withdrawal does not make earlier lawful processing invalid.

5Payments and financial records

When you deposit or withdraw, GL96 uses transaction data to confirm payment ownership, update your wallet, investigate failed transfers, and prevent financial abuse. A withdrawal should normally go to a verified payment account held in the same legal name as the GL96 player. This protects members from third-party misuse and helps keep payment trails accurate.

GL96 may place a payment request under review when transaction patterns are unusual, verification is incomplete, or information does not match. A review does not automatically mean wrongdoing has occurred. It gives GL96 time to verify the request before funds are released. Players may be asked for a clearer identity record or evidence that a payment account belongs to them.

6When information may be shared

GL96 does not sell personal information. Limited data may be shared with service providers that support payments, identity verification, platform hosting, fraud prevention, account communications, analytics, or professional advice. These providers receive only the information reasonably needed for their assigned function and must handle it under appropriate confidentiality and security terms.

GL96 may disclose information where required by applicable law, a valid legal process, or a competent authority. Information may also be used or disclosed to protect GL96 players, defend legal rights, investigate suspected fraud, enforce platform terms, or respond to a genuine security incident.

If the GL96 business is reorganised, merged, or transferred, relevant records may move as part of that transaction. Any receiving organisation would be expected to respect the protections described in this policy and applicable Philippine privacy requirements.

7How GL96 protects information

GL96 uses administrative, technical, and access controls designed to protect data against loss, misuse, alteration, or unauthorised disclosure. Measures may include encrypted transmission, restricted staff access, monitoring, identity checks, account authentication, security logging, and regular review of payment and sign-in activity.

No online service can promise that risk will be completely eliminated. Players also have an important role. Use a strong and unique GL96 password, secure your mobile device, log out on shared equipment, and check account history regularly. Contact GL96 promptly if you notice a login, wager, deposit, or withdrawal that you do not recognise.

8How long records are kept

GL96 retains information only for as long as reasonably needed for the purpose for which it was collected, including service delivery, security, accounting, dispute handling, and legal compliance. Retention periods can differ. A support message may not need to be kept as long as a transaction or identity verification record.

Closing a GL96 account does not always allow immediate deletion of every record. GL96 may retain necessary information to meet financial recordkeeping duties, honour self-exclusion, investigate fraud, resolve a complaint, or establish legal claims. When retention is no longer required, records are deleted, de-identified, or securely archived as appropriate.

9Service messages and marketing

GL96 may send essential messages concerning verification, transactions, account security, policy updates, responsible gaming settings, or service interruptions. These communications are necessary for account administration and cannot always be switched off while an account remains active.

Promotional messages about GL96 games, bonuses, and VIP benefits are handled separately. Where required, GL96 asks for permission before sending marketing. You may change your preference or ask GL96 to stop promotional communication. Self-excluded players should not receive gambling promotions during their exclusion period.

10Cookies and similar technology

GL96 may use cookies or similar local technologies to keep you signed in, remember selected settings, maintain platform security, understand basic usage patterns, and improve performance. Some technologies are necessary for account authentication and cashier functionality. Without them, parts of GL96 may not work correctly.

Browser controls may allow you to delete or block stored data. Doing so can sign you out, remove saved preferences, or interrupt game and payment functions. GL96 does not use these technologies as a reason to collect unrelated personal details.

11Your privacy choices and rights

Subject to applicable Philippine law and relevant exceptions, you may ask GL96 for information about the personal data associated with your account. You may request correction of inaccurate details, object to certain processing, withdraw marketing consent, or ask for deletion where GL96 has no continuing legal reason to retain the information.

GL96 may need to verify your identity before acting on a privacy request. This prevents another person from obtaining or changing your account information. Some requests may be limited when fulfilling them would compromise fraud detection, legal obligations, another person's rights, or the security of the GL96 platform.

12Privacy and responsible gaming

GL96 may use account activity to support responsible gaming protections. This can include reviewing deposit patterns, session activity, limit changes, requests for assistance, and self-exclusion status. The purpose is to operate account safeguards and respond when a player asks for help or shows signs that warrant a responsible gaming review.

Self-exclusion records may be kept even after other account information would normally be removed. Maintaining that record helps GL96 prevent an excluded player from reopening access during the chosen period. Responsible gaming information is handled carefully and accessed only where there is an operational, safety, or legal need.

13Changes to this policy

GL96 may update this Privacy Policy when services, technology, payment methods, security practices, or legal requirements change. The effective date at the top of the page shows when the current version took effect. Material changes may also be communicated through an account notice or registered contact channel.

We encourage players to review this page from time to time. Continued use of GL96 after an update means the revised policy will apply to future activity, subject to any consent requirement imposed by law.

14Contacting GL96 about privacy

If you have a question, correction request, complaint, or concern about how GL96 handles your information, contact the privacy support team at support@gl96.click. Include enough detail for the team to understand your request, but never include a password, PIN, or OTP.

GL96 may ask you to complete a reasonable identity check before discussing account-specific information. We aim to acknowledge privacy concerns promptly and provide a clear response after the relevant records have been reviewed.